Temporary Workers and Update-pro Employees

At Update-pro, we place great importance on protecting the personal data we collect. We handle and secure this data with the utmost care, in accordance with applicable Belgian law. We do everything in our power to protect the personal data provided to us against loss, destruction, disclosure, unauthorized access, or misuse.

In this privacy statement, we explain who we are, when and why we need your personal data, what data we collect, how and for how long we process it, to whom we may disclose it, what your rights are, and how you can exercise them.

This privacy statement applies to you if:

you register with Update-pro, sign up, or have someone sign you up so that we can guide and assist you in your job search, whether or not as a temporary worker;
You apply to Update-pro for a position as a temporary employee at one of our clients, for a permanent position at one of our clients, or at Update-pro itself;
At Update-pro, you work as a temporary employee.

1. Who are we?

Update-pro BV, BE 0450.903.114, with its registered office at Stokerijstraat 25A/22, 2110 Wijnegem, is responsible for the processing of your personal data (Data Controller as defined by the GDPR).

2. When do we collect your personal data?

We collect your data as soon as you enter or submit your information on our website or through one of our IT applications or tools, when you register at one of our branches, or when you sign up in any other way (e.g., at a job fair) or have someone else sign you up (e.g., for temporary work through a user’s own selection—payroll) in order to use our services.

We may also collect your data if you have made it publicly available on public or social media platforms (e.g., LinkedIn) that might indicate you are interested in work-related services. In that case, we will first ask you if you are interested in registering with us in accordance with our terms and conditions and in compliance with this privacy statement. If you are not interested, we may process a limited amount of your data to honor your request not to be contacted by us.

3. Why do we need your personal information?

We collect your personal data for the purposes listed below and will not use this data for any other purposes without notifying you in advance and, if necessary, obtaining your consent.

More specifically, we use your personal data to, where applicable:

to include you in our database of applicants, which we use to select suitable candidates for the positions we are recruiting for (as a temporary worker, permanent employee, or contract employee at one of Update-pro’s clients or at Update-pro itself). If, in the future, our selection processes were to rely exclusively on automated decision-making—including profiling—without any intervention by a consultant, we will, upon request, inform you of the existence of such processes, the reason for them, and the expected consequences for you.
to determine your profile and assess your suitability as a candidate for the positions we are recruiting for. In doing so, we may use, among other things, the results of tests we administer to you (online personality tests, language tests, assessments, etc.) and (online) reference checks, which we conduct only with your explicit consent with the individuals or companies you have specified. We may also ask you to voluntarily provide additional information about yourself to increase your chances of being hired.
to proactively present your profile, including your resume, to Update-pro's clients and customers.
to be able to send you interesting job openings and job offers via phone, email, text message, or other media. You can manage your contact information yourself through your online profile at https://uportal.be or through your consultant at your Update-pro office. This is done partly by our consultants and partly automatically (for example, through the job alerts you set up on our website).
to provide you with information about Update-pro’s services and other activities (e.g., job fairs or other events that might interest you) and to better tailor them to your preferences and skills.
to promote your personal development and employability by offering, among other things, (short) training courses, coaching, workshops, etc., at one of the Update-pro companies.

We use your data to provide the HR services for which you have registered with us, including recruitment and selection, temporary staffing, and project sourcing (carrying out assignments at client sites as a permanent employee of Update-pro).

Update-pro uses your personal data itself or through a third party, as applicable, to:

to establish and maintain a brokerage relationship with you and to handle the relevant administrative tasks in connection with this.
to establish and maintain an employer-employee relationship with you and to handle all related administrative tasks, such as personnel management, payroll processing, workplace well-being, occupational health (medical examinations), etc.
to contact you regarding commercial offers, newsletters, and promotions/marketing campaigns from Update-pro (e.g., invitations to participate in contests, information about events organized by Update-pro, etc.) that may be of interest to you, provided you have given your consent (via your profile on https://uportal.be or through your consultant at your Update-pro office).
Apply for subsidies (social security reductions, withholding tax exemptions, premiums, etc.).
Comply with legal obligations, including the application of labor, tax, and social security laws; the fight against fraud, illegal employment, and terrorism; the application of national and international sanctions laws; etc. …
To meet certain quality objectives, such as obtaining and maintaining specific certifications or quality labels.
To monitor and measure the quality of our services. To this end, we or a third party designated by us may ask you to participate in surveys and use and process the information obtained to improve the quality of our services.
Conducting internal controls to prevent fraud and performing (internal/external) audits and financial audits.
To be able to provide statistical information for studies relevant to Update-pro or our industry association, Federgon (the professional association of HR service providers).
In this case, we use aggregated personal data, which means you cannot be individually identified in the results that Update-pro makes public or shares with third parties.
To ensure operational security. To this end, we may, among other things, verify your identity when you access our offices. We may also monitor activity on our systems to prevent misuse of information from our databases and to protect our interests and those of all individuals listed in our databases.

4. What personal data do we process about you?

We process the personal data necessary to provide our services. Some of this data (e.g., identity, education, work experience, etc.) is required in order to use our services. Additional information (e.g., references, your preferences for certain positions, cover letter, complete resume, etc.) is not required but may be helpful in allowing us to better tailor our services to your needs and qualifications or to meet more specific requests or obligations from Update-pro’s clients or customers. If you choose to provide us with your information, we may use and share this information with clients and employers in connection with your job placement or employment.

You are responsible for the accuracy and relevance of the information you provide to us. We recommend that you notify us of any changes to your personal information as soon as possible.

Your Consent: When you register online or at one of our offices, you give us your consent—either online through your profile at https://uportal.be or via the designated form—to process your personal data in connection with recruitment and selection activities, to check references with the individuals or companies you have specified, or to receive commercial offers.

When we enter into an employment agreement with you, we need certain information in order to draft that agreement and subsequently carry it out properly. Since you are usually employed by one of our clients, we also need your contact information at all times to fulfill our contractual obligations, and we exchange information with our clients regarding your performance.

Our services are subject to numerous legal obligations. We must have access to all the information necessary to comply with these obligations in a timely manner and for the entire duration of those obligations, or to be able to demonstrate, in the event of a subsequent audit, that we have fulfilled our obligations. For example, we must report your employment to the government in a timely manner (the “Dimona” declaration), calculate your wages correctly and pay them into your bank account on time, and report your work to the various social security and tax authorities.

If necessary, we use your data to serve the legitimate interests of Update-pro or third parties. This may occur, for example, in connection with access controls or internal controls and audits to ensure the security and continuity of our systems and businesses. This legitimate interest also applies when we need to retain your data in connection with the establishment, exercise, or defense of any legal claim.

This includes, among other things, the following personal data:

First name, last name, address, email address, phone number, and other contact information;
Place and date of birth, gender, marital status;
Nationality and, if necessary, proof of identity, work permit, and residence permit (verification required under the regulations governing the employment of foreign nationals);
INSZ number (as a unique identification number in our IT systems and for the purposes of mandatory filings with and communications to various government agencies);
Resume (CV), cover letter, information about your education/degrees and work experience, publicly available information (including social media), and information you provide to our consultant, our client, or our customer during (job) interviews with them;
Photos and video introduction (on a voluntary basis only) – if necessary, a separate photo agreement will be drawn up;
Information, including results, regarding training courses and/or tests/assessments that you have taken or completed yourself or through Update-pro;
Other information that may be relevant in assessing your suitability as a candidate, such as certificates and references (only with your written consent);
Information about your availability and vacation periods;
Assessments of your knowledge, skills, attitude, etc. …;
Other information required for proper administrative processing (human resources management, payroll processing and payment, absence tracking, etc.).

What types of special categories of personal data might we collect from you:

Criminal record check: We request this only when it is required by law for Update-pro or for the client or customer where we place you.
Health data: We do not process health data except as required by legislation regarding workplace well-being (medical examination certificates) and the reporting and management of workplace accidents. If you voluntarily provide us with personal data regarding your health, we will record this information only at your express request and only if it could affect your job search and the duties you will be performing.

If you would like to access the data we process about you, please let us know. If you exercise your right of access, we will provide you with as complete an overview of your data as possible. It is possible that some personal data from traditional backup files, log files, history files, or archive files may not be included in this overview. This data is not part of the personal data we routinely process and is therefore not immediately available. Consequently, we cannot provide it. However, it will be deleted from these files in accordance with standard data cleanup processes.

5. Who do we share your personal data with?

Update-pro may transfer certain personal data about you only if necessary for the performance of your placement or employment, the achievement of the objectives listed under Section C, compliance with a legal obligation (of Update-pro or a third party), or the pursuit of a legitimate interest (of Update-pro or a third party):

1. to other companies in the Update-pro group, including:

2. or their customers, employees, or agents, for:

selection of suitable candidates to fill an open position as a temporary employee or permanent employee;
actively promoting your profile and resume;
recording your information in clients' human resources management systems (for temporary staffing);
sharing of all information related to your performance as a temporary employee;
billing for services rendered;
audits at client sites;

3. to Update-pro suppliers, for purposes including:

providing services or performing tasks and assignments in the name and on behalf of Update-pro (e.g., IT providers, cloud providers, payroll services, research firms, access security, submitting grant applications, etc.);

4. external occupational health services, meal voucher and eco-voucher providers, insurance companies, …);

5. Providing services to Update-pro in connection with employment, e.g.:

to our corporate auditors, audit and certification firms, including: to (the audit firm or research agency of) Federgon (the professional federation of HR service providers), including:
obtaining and maintaining the Federgon quality label;
scientific research;
satisfaction surveys;
statistical purposes;

6. to various government agencies:

federal and regional inspection agencies and accreditation bodies;
social security agencies;

7. to any other third parties to whom we are required to disclose information by law, court order, or judgment.

Update-pro will not sell, rent, or make your personal data commercially available to third parties, except with your prior consent.
In certain cases, your personal data may be transferred outside of Belgium and outside the European Union. In such cases, Update-pro takes the necessary contractual and technical security measures to ensure that all transferred personal data is adequately protected against loss or unlawful processing. If you have any further questions about this, please contact gdpr@Update-pro.be.

8. sector-specific social security funds (e.g., year-end bonuses for temporary workers);

If required by the GDPR, we will enter into a data processing agreement with these processors and take all necessary measures to ensure that they adequately protect your personal data.

6. How long do we retain your personal data?

We guarantee that we will not retain your data for longer than required by law or by our company’s internal policies.

The standard retention periods depend on the purposes for which we process your data and whether or not you are employed by Update-pro.

We apply the following retention periods to the recruitment data you provide to us through your online profile at https://uportal.be on our website or by registering with a consultant at an Update-pro office or HR center:

All personal data we need to support you in your job search (resumes, education, test results, job expectations, etc.) will remain actively available in our database as long as your placement file is kept up to date. This happens whenever you or Update-pro takes action on your file (e.g., adding recent work experience, uploading an updated resume, contacting you about a job opening, educational opportunities, or job offers, etc.).
After 12 months of inactivity in your file, you will automatically receive an email asking whether you would like Update-pro to continue actively assisting you. If you respond negatively, we will retain your information passively for a period of 4 years due to certain statutory limitation periods.
If we do not receive a response, or if we receive a positive response but you do not further update your placement file, we will notify you again by email 12 months later that we will only retain your information passively for a period of 3 years due to certain statutory limitation periods, unless you decide at that time to update your file yourself.

7. Security Measures

Update-pro does everything in its power to optimally protect your personal data against unauthorized use. We do this through physical, administrative, and technological measures. For example: only authorized individuals are granted access to our offices and our systems. Access is limited to the systems they need for professional reasons. These individuals must be familiar with our internal policies on privacy and data protection and apply them correctly. To the extent that data is provided to third parties, Update-pro agrees with these third parties that they, too, will provide optimal protection for the personal data.

8. What are your rights?

Update-pro processes your personal data in accordance with the provisions of this privacy statement. As a data subject, you have certain rights that you may exercise at any time.
You may exercise the following rights:

Right to Refuse or Withdraw Your Consent
We will not process your data if you do not give us permission to use your personal data to assist you in finding employment; however, in that case, you will also be unable to use Update-pro’s job placement services. Once you have given your consent to our job placement services, you may withdraw that consent at any time. This will result in your placement file being deleted in accordance with the right to erasure (see below). You must revoke your consent to use your personal data for Update-pro’s promotions and marketing campaigns yourself in your online profile at https://uportal.be, where you can manage your consent to receive marketing communications via email or text message without any intervention from Update-pro. If you do not have an online profile, you must do this through your consultant at your Update-pro office, who will have you sign a document for this purpose. Withdrawing your consent does not affect the lawfulness of the processing of that data prior to the withdrawal or the lawfulness of the processing of (some of) that same data.
Right to Object
You may object to the processing of your personal data. You may only do so with respect to processing that is based on the legitimate interests of Update-pro or a third party (see point C above). When exercising this right, you must indicate on the form exactly which processing you are objecting to and for what specific reasons. This is necessary to ensure a proper balancing of interests.
Right of Access
You may request confirmation as to whether or not your personal data is being processed. If this is the case, you may request the following information: the purposes of processing, the categories of personal data we hold about you, the categories of recipients (third countries or international organizations), the retention period and the criteria used to determine it, your other rights, other sources of your data, and the existence of automated decision-making. When providing this information, we must always take into account the rights and freedoms of other individuals. If you have an online profile on https://uportal.be, you automatically have access to a large portion of the personal data registered about (and by) you.
Right to Rectification (Correction and Completion)
You may request that any (personal) data you believe to be incorrect or incomplete be corrected or supplemented. When exercising this right, you’ll need to specify in the form exactly which data you wish to correct or supplement. If you have an online profile on https://uportal.be, you can modify and supplement a large portion of your personal data yourself, without any intervention from Update-pro. Objective personal data that is incorrect (e.g., misspelling of your name, incorrect address, etc.) will always be corrected as requested. Subjective personal data that you consider incorrect (e.g., negative evaluation, unfavorable test results, etc.) will only be modified if we agree with you. If not, we will not modify this personal data, but we will record any additional explanation you provide regarding it.
Right to Data Portability
You have the right to have the personal data that you yourself have provided to Update-pro transferred by Update-pro in electronic form to you (via the email address you provide in your request form) or to another data controller designated by you (via the email address you provide in your request form).
Right to Data Erasure (Right to Be Forgotten)
In the cases provided for by the GDPR, including the withdrawal of your consent to be placed in a job by Update-pro, we will proceed to delete your placement file.

Depending on your circumstances at the time you exercise this right, there are different consequences:
1. You have never worked for Update-pro:
  The information in your Update-pro file will be deleted, including your online profile at https://uportal.be.
2. You have previously worked as a temporary employee for Update-pro:
  The data in your file at Update-pro will be deleted.
  For legal reasons, the data in your employment file cannot be deleted and will be retained by Update-pro for up to 7 years after the end of your employment.
  Your online profile at https://uportal.be will not be deactivated but will be limited to the data in “My Documents” so that you continue to have access to all your employment documents.
3. At the time you exercise this right, you are working as a temporary employee for Update-pro: The consequences are the same as if you had worked for Update-pro in the past (see above).
  However, if you choose this option, it also means that you will no longer be able to continue working through Update-pro. If you still wish to continue working, it is best to wait until your current assignment has ended before submitting your request.
  If you have an online profile on https://uportal.be, you can already withdraw your consent to receive emails and text messages with job offers. If you do not have an online profile, you can request one from your consultant at your Update-pro office.
  You can also ask your consultant to note in your file that you no longer wish to be contacted in the future.
Right to Restriction of Processing
You have the right to have the processing of your personal data restricted when:
- you dispute the accuracy of your personal data (for the duration of the review by Update-pro);
- the processing of your personal data by Update-pro is unlawful, but you still do not wish to exercise your right to erasure;
- we no longer need your personal data for the purposes described in this privacy statement.

In principle, you can exercise your rights free of charge. To do so, send an email to admin@update-pro.be.

We will inform you in writing of our decision regarding your request no later than one month after receiving your email. Depending on the complexity of your request or the number of requests we receive from other individuals, this period may be extended by two months. In that case, we will notify you of this extension within one month of receiving your email.

In some cases (e.g., legal obligations, the rights of others, statutes of limitations, etc.), you may not be able to exercise your rights, or may not be able to exercise them in full. In such cases, you will be notified of the reasons why we cannot comply with your request, either in whole or in part.

9. Cookies

We use cookies and web analytics on our website. We do this to see how visitors use our website. This information helps us improve the site. A cookie is a file that is stored on your computer. These cookies can be recognized when you visit our website again. You can read more about this in our Cookie Policy on our website.

10. Questions, Comments, Complaints, and Data Breaches

If you have any questions, comments, or complaints regarding the protection of your personal data by Update-pro or regarding this privacy statement, please contact Update-pro at gdpr@Update-pro.be.
You also have the right to file a complaint with the Data Protection Authority (GBA) at the following address: Drukpersstraat 35, 1000 Brussels.
If you are aware of a data breach, or if you suspect a data breach, please notify us immediately at gdpr@Update-pro.be.

11. Changes

Update-pro may make improvements, additions, or changes to this privacy statement for a variety of reasons. You can view the most current version at any time on the Update-pro website. This version was prepared in February 2024.

For customers in the broadest sense of the word (customer, client, prospect, supplier, consultant, …)

At Update-Pro, we place great importance on protecting the personal data we collect. We handle and secure this data with the utmost care, in accordance with applicable Belgian law (namely, the Act of December 8, 1992, on the Protection of Privacy with regard to the Processing of Personal Data (Privacy Act) and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR)).

We do everything we can to protect the personal data provided to us against loss, destruction, disclosure, unauthorized access, or misuse. In this privacy statement, we explain who we are, when and why we need your personal data, what data we collect, how and for how long we process it, to whom we may disclose it, what your rights are, and how you can exercise them.

This privacy statement applies to you if you:

you are a contact person at one of our (potential) clients, customers, or purchasers of one or more of Update-Pro’s services;
are a contact person at one of our (potential) suppliers;
you are an external consultant or a contact person at one of our external audit or consulting firms;
a contact person who was listed by applicants as a reference in connection with their registration with Update-Pro or their application for a job opening through Update-Pro;
you are a contact person at any organization (company, government agency, employers’ or employees’ trade association, school, university, partner, etc.) with which we have or wish to establish or maintain some form of contact or collaboration and from which we collect personal data.

If you choose to voluntarily provide us with information, we will use that information in accordance with this privacy statement.

1. Who are we?

Update-Pro bv, 0450 903 114, with its registered office at 2110 Wijnegem, Stokerijestraat 25A/22, is responsible for the processing of your personal data (Data Controller within the meaning of the GDPR).

2. When do we collect your personal data?

We collect your data as soon as you provide it to us. This can be done via email, text message, verbally (by phone, at an Update-Pro office, during a visit to your company, at an event, training session, etc.), by handing over your business card, by entering it into an Update-Pro tool, or in any other possible way.
We may also collect your data when it has been made publicly available, or when you have made it public yourself on public or social media (e.g., LinkedIn), and it appears from this information that you are the appropriate contact person for us to engage with regarding our services.

3. Why do we need your personal information?

We collect your personal data for the purposes listed below and will not use this data for any other purposes without notifying you in advance and, if necessary, obtaining your consent. We use your data in connection with the presentation and provision of our HR services to you or your company or organization; for the presentation and conduct of our activities; for the presentation and development of joint projects and partnerships; to represent the interests of Update-Pro; or in connection with your services as a supplier or consultant.

More specifically, we use your personal data to, where applicable:

to provide you with information about Update-Pro’s services and other activities, and to better tailor them to your needs and preferences or those of your company;
to establish a business relationship with you or your company, to enter into and maintain a service agreement, and to facilitate its performance;
to be able to exchange information with you regarding the availability, scheduling, and performance of our temporary employees, as well as the related invoicing and accounting;
to contact you regarding commercial offers, newsletters, events, workshops, and other promotions or marketing campaigns from Update-Pro that may be of interest to you;
to be able to contact you in your capacity at a public institution (government agency, university, professional association, etc.) to represent the interests of Update-Pro;
to monitor and measure the quality of our services. To this end, we, or a third party designated by us for this purpose, may ask you to participate in surveys, and use and process the information obtained to improve the quality of our services;
to ensure operational security. To this end, we may, among other things, verify your identity when you enter our offices. We may also monitor activity on our systems to prevent misuse of information from our databases and to protect our interests and those of all individuals listed in our databases;
to meet management objectives, including providing management information, conducting internal controls to prevent fraud, and performing (internal/external) audits and financial audits;
to enable you to exercise your rights (see below) and to be able to demonstrate afterward that we have complied with those rights.

We use and process your personal data, depending on the type of processing, based on:

Our (pre)contractual relationship and all related legal obligations of Update-Pro: When we negotiate or enter into an agreement with you, your company, or your organization, we need certain information from you or from the relevant individuals at your company or organization in order to submit and discuss an appropriate proposal, to prepare and draft the agreement, and to subsequently execute it correctly. If you do not wish for your personal data to be processed in this context, we will be unable to enter into or perform the service agreement.

When executing a temporary employment agreement, we share your contact information—or that of the individuals designated by your company or organization for this purpose—with the temporary workers so that they know whom to contact when they need to introduce themselves or when they begin and/or carry out their assignment.
the legitimate interests of Update-Pro or a third party: if necessary, we use your data to serve the legitimate interests of Update-Pro or third parties. This may occur, for example, in connection with offering and promoting all services and/or informational messages that are consistent with what you can reasonably expect to receive from us in the context of our existing or potential future relationship. It may also occur in connection with access controls or internal controls and audits to ensure the security and continuity of our systems and operations. This legitimate interest also applies when we need to retain your data in connection with the establishment, exercise, or defense of a potential legal claim.

4. What personal data do we process about you?

We primarily process your personal data that is necessary for the proper provision of our services:

your first and last name;
your job title, your work address, and your work contact information (phone or cell phone number);
email address;

Additional information (e.g., preferred language, department, etc.) is not always necessary but may be helpful in developing our business relationship or in better tailoring our services and promotional offers to your interests, preferences, and needs.

Other information is entirely optional and is intended solely to help us maintain a good personal relationship with you (e.g., your birthday, your hobbies, etc.). If you choose to share this type of personal information with us, we may process it in our database.
We encourage you to notify us of any changes to your personal information as soon as possible.

5. Who do we share your personal data with?

Update-Pro may transfer certain personal data about you only if necessary to achieve the objectives set forth in Article 3, to fulfill the agreement between us, to comply with a legal obligation (of Update-Pro or a third party), or to protect a legitimate interest (of Update-Pro or a third party):

to all other companies in the Update-Pro Group in Belgium, including, among others:
1. a range of support services to assist you in your job search or professional development (workshops, job listings, etc.);
2. internal services (administrative tasks related to your placement and employment, IT services, etc.);
3. promotions and marketing campaigns (to the extent that you have given your consent); -internal audits;
4. screening of individuals under European legislation on financial sanctions (terrorism financing);
5. the achievement of the objectives of our business relationship;
6. internal services (administrative tasks such as processing temporary workers' hours, invoicing, customer and vendor accounting, accounts receivable management, etc.);
7. promotions and marketing campaigns related to our services;
8. management information;
9. internal audits;
10. internal services;
11. screening of individuals under European legislation on financial sanctions (terrorism financing);
to temporary workers, for, among other things:
1. agreements made in connection with the initiation and performance of their duties;
to Update-Pro's subcontractors and suppliers, for purposes including:
1. providing services or performing tasks and assignments on behalf of and for the account of Update-Pro (e.g., IT providers, cloud providers, research firms, access security providers, etc.);
2. providing services to Update-Pro in connection with employment (e.g., external occupational health services, …);
To our corporate auditors, audit and certification firms, for services including:
1. audit of our financial statements;
2. obtaining and maintaining certain certifications;
3. audit of grant applications (e.g., European Social Fund);
to (the audit firm or research agency of) Federgon (the professional federation of HR service providers), for, among other things:
1. obtaining and maintaining the Federgon quality label;
2. scientific research;
3. satisfaction surveys;
4. statistical purposes;
to various government agencies in connection with inspections and investigations, including, among others:
1. federal and regional inspection agencies and accreditation bodies;
2. social security agencies;
3. tax authorities;
to any other third parties to whom we are required to disclose such information by law, court order, or judgment.

Update-Pro does not sell, rent, or make your personal data commercially available to third parties, except with your prior consent. As part of the development of Update-Pro’s business, Update-Pro may sell certain operations or assets. In the event of a sale, merger, reorganization, dissolution, or similar event, your personal data and other information may be included among the transferred assets.
When our suppliers process your personal data on behalf of Update-Pro, they act as processors as defined in the GDPR. We enter into a data processing agreement with these processors and make every effort to ensure that they adequately secure your personal data.

In certain cases, your personal data may be transferred outside of Belgium and outside the European Union. Update-Pro takes the necessary contractual and technical security measures to ensure that all transferred personal data is adequately protected against loss or unauthorized processing. If you have any further questions about this, please contact gdpr@update-pro.

6. How long do we retain your personal data?

Your personal data will be retained for as long as necessary to fulfill the purposes described in Article 3 and to comply with our legal obligations.

7. Security Measures

Update-Pro makes every effort to provide optimal protection for your personal data against unauthorized use. We do this through physical, administrative, and technological measures.
For example: only authorized individuals are granted access to our offices and systems, and access is limited to the systems they need for professional reasons. These individuals must be familiar with our internal policies on privacy and data protection and apply them correctly. To the extent that data is provided to third parties, Update-Pro agrees with these third parties that they, too, will provide optimal protection for the personal data.

8. What are your rights?

Update-Pro processes your personal data in accordance with the provisions of this privacy statement. As a data subject, you have certain rights that you may exercise at any time.

You may exercise the following rights:

Right to Object
You may object to the processing of your personal data. You may only do so with respect to processing that is based on the legitimate interests of Update-Pro or a third party (see Article 3 above). When exercising this right, you must specify via email exactly which processing you are objecting to and the specific reasons for your objection. This is necessary to ensure a proper balancing of interests.
You can easily exercise your right to object to the use of your email address for Update-Pro newsletters, promotions, and marketing campaigns yourself. In every email you receive from us in this regard, you always have the option to unsubscribe.
Right of access
You may request confirmation as to whether or not your personal data is being processed. If this is the case, you may request the following information: the purposes of processing, the categories of personal data we hold about you, the categories of recipients (third countries or international organizations), the retention periods or the criteria for determining them, your other rights, other sources of your data, and the existence of automated decision-making. When providing this information, we must always take into account the rights and freedoms of other individuals.
Right to Rectification (Correction and Completion)
You may request that any (personal) data you believe to be incorrect or incomplete be corrected or completed. When exercising this right, you must specify in the form exactly which data you wish to correct or complete.
Right to Data Portability
You have the right to have the personal data that you yourself have provided to Update-Pro transferred by Update-Pro in electronic form to you (via the email address you provide in your request form) or to another data controller designated by you (via the email address you provide in your request form).
Right to erasure (right to be forgotten)
In the cases provided for by the GDPR, we will delete your personal data upon your request.
Right to Restriction of Processing
You have the right to have the processing of your personal data restricted when:
- if you dispute the accuracy of your personal data (for the duration of the review by Update-Pro).
- the processing of your personal data by Update-Pro may be unlawful, but you still do not wish to exercise your right to erasure.
- we no longer need your personal data for the purposes set forth in this privacy statement (Article 3), but you still need it to initiate, exercise, or support a legal claim.
- you have objected to the processing of certain personal data about you (for the duration of the balancing of interests).

In principle, you can exercise your rights free of charge. You can do so by sending an email to gdpr@update-pro.be
. We will inform you in writing of the action we have taken in response to your request no later than one month after receiving your email.
Depending on the complexity of your request or the number of requests we receive from other individuals, this period may be extended by two months. In this case, we will notify you of this extension within one month of receiving your form.

9. Cookies

We use cookies and web analytics on our websites. We do this to see how visitors use our website. This information helps us improve the site. A cookie is a file that is stored on your computer. These cookies can be recognized when you visit our website again. You can read more about this in our Cookie Policy on our website.

10. Questions, Comments, Complaints, and Data Breaches

If you have any questions, comments, or complaints regarding the protection of your personal data by Update-Pro or regarding this privacy statement, please contact us at gdpr@update-pro.be. You also have the right to file a complaint with the Data Protection Authority (GBA) at the following address: Drukpersstraat 35, 1000 Brussels.

If you are aware of a data breach, or if you suspect a data breach, please report it to us immediately by sending an email to gdpr@update.be.

11. Changes

Update-Pro may make improvements, additions, or changes to this privacy statement for a variety of reasons. You can view the most current version at any time on our website:
. This version was prepared in March 2025.