Can't find the answer here? Call 03 336 92 70 or email admin@update-pro.be.
You can easily register online using the link or QR code provided by your employer. During registration, we’ll ask for some personal information and documents so that we can properly process your employment.
You can update your information through your personal portal. If you're having trouble doing so, please contact Update-pro so we can update your information as soon as possible.
You will receive communications via email and/or on UPortal, the Update-pro platform. These include your employment contracts, pay information, and important administrative notifications.
Depending on your situation, you can work through Update-pro as:
At www.mycareer.be, you can check whether you're eligible to work as a flexi-jobber. At www.studentatwork.be, you can check your student hours.
If your file is incomplete, we may not be able to draw up your contract on time or process your pay correctly. Therefore, please fill in all the requested information correctly from the start.
First, check to make sure you're using the correct email address. Still not working? Request a new password or contact our staff.
First, check your spam or junk mail folder. Still not receiving anything? Please contact us so we can verify that your contact information is correct.
Your employer has selected you. Update-pro handles all the legal and administrative aspects of your employment, including your contract, payroll, and social security documents.
You will receive your employment contract before you start working, as soon as all the necessary information is available.
You'll receive an email with a link to your employment contract. You can sign it right away.
You'll sign your contract digitally. You can easily do this using your smartphone, tablet, or computer.
Please contact Update-pro immediately, especially before you start working. We'll work with you to determine the necessary adjustments.
First, check your internet connection or try a different browser or device. If the problem persists, please contact our staff.
Your schedule and working hours are determined by the company where you actually work. If you have any questions about this, please contact your supervisor on-site directly.
Your employer records or confirms the hours you've worked. We use that information to process your pay.
Your pay is issued weekly on Wednesdays or Thursdays.
Please contact Update-pro. Our payroll team will be happy to assist you.
Please report this to your employer and to Update-pro as soon as possible. That way, we can verify the information and correct it if necessary.
That depends on the legal requirements and your employment situation. We’d be happy to review this with you.
For temporary workers, the year-end bonus is paid out if you meet the sector-specific requirements.
Yes. Vacation pay is paid in accordance with the statutory provisions that apply to your employment status.
That depends on the policies at the company where you work. Not every employer provides meal vouchers.
If you are eligible for meal vouchers, they will be credited electronically to your meal voucher card. If you do not yet have an Edenred meal voucher card, one will be mailed to you.
Notify both your employer and Update-pro immediately. Submit your medical certificate within the legally required time frame.
Notify your employer and Update-pro immediately. We will assist you with the administrative processing of the case.
Notify your employer as soon as possible.
Discuss the change with your employer first. If the change affects your contract, your employer will notify Update-pro.
Update-pro is a payroll agency and does not provide recruitment and selection services. However, you can look for a new employer on your own and ask them to hire you properly through Update-pro.
At the end of your employment, you will receive your C4 form digitally or by mail, depending on the situation.
Your vacation certificates will be sent automatically. Do you need them sooner? Contact Update-pro, and we'll send them to you by email.
You can find our complete privacy policy on the Update-pro website.
Your tax form will be made available digitally and can also be viewed via MyMinfin.
Register online (you can easily register online using the link or QR code provided by your employer) and send us the required documents. Update-pro will then take the necessary steps to hire you as a flexi-jobber.
You may work as a flexi-jobber if you meet the legal requirements for flexi-jobs. For more information, visit www.mycareer.be, where you can review your personal situation.
The terms and conditions are set by law and are subject to change. You can check at any time on www.mycareer.be to see if you are still eligible for flexi-job status.
No. Flexi-jobs are only available in sectors where the law permits them.
Take a look at www.mycareer.be, where you can always check whether you're still eligible.
Yes, as long as you meet the legal requirements for student employment. Visit www.studentatwork.be and check your hours.
You register online as a student and submit the required documents, such as your ID card and student information.
Make sure your information is complete and that you have enough available student hours. You can always check and track this information at www.studentatwork.be.
You can easily check your remaining hours at www.studentatwork.be.
That depends on when you officially complete your studies and the applicable regulations. Visit www.studentatwork.be to check your specific situation.
